TRACES means TDS Reconciliation Analysis and Correction Enabling System. It is the online portal for administration and implementation of TDS (Tax Deducted at Source) and TCS (Tax Collected at Source). If you want to report a complaint or file a grievance related to the TRACES Portal, you can submit a ‘Request for Resolution‘ to report a complaint or file a grievance. To avail of this service, it is mandatory to register on TRACES. A Request for Resolution can be raised from FY 2007-08 onwards. The Deductor can upload the relevant documents along with the query.
Steps to Submit a Request for Grievance Resolution on TRACES
- Log in to TRACES
Log in to TRACES – Enter User Id, Password, TAN or PAN and captcha
- Navigate to Request for resolution
Additionally, go to Communications > Request for Resolution
- Request category
Thus, select the reason from the drop-down of Request Category. Eg: Statement Status, Tax Certificate Form 16 / Form 16A, Justification Report, Conso File, PAN Verification, Form 26AS, Intimation, etc.
- Attach supporting documents
Moreover, enter the required details – Financial Year, Quarter, Form Type, Token Number, and Issue. Thus, add the description of the grievance under Comments. Attach supporting documents. Click on Submit.
Note: Enter the details of the latest TDS return or TDS correction return filed
- Unique Ticket Number
Therefore, once you submit the request, a confirmation message with a unique Ticket Number appears on the screen
Note:
1. Please attach the supporting documents in .doc, .docx, .xls, .xlsx, .pdf, .zip format only
2. The file size of the document should not be more than 2 MB
3. It is mandatory to either enter comments or attach supporting documents
Steps to track ticket number of Request for Resolution on TRACES
Step 1: Log in to TRACES – Enter User Id, Password, TAN or PAN and captcha
Step 2: Go to Communications > Resolution Tracking
Step 3: Search the status of the ticket using Ticket Number or Ticket Creation Date
Step 4: The ticket summary will appear on the screen. Select the specific ticket number and click on ‘View Ticket Details‘
Step 5: If the status of the ticket is ‘Closed’, you can click on ‘Reopen Request‘ to reopen the ticket. If the status of the ticket is ‘Clarification Requested’, you can click on ‘Provide Clarification‘ to enter your clarification
FAQs
1. Open – Ticket is with TDS CPC and will be responded within the prescribed time
2. In-Progress – Ticket has been picked up by TDS CPC and is under resolution
3. Clarification Requested – When TDS CPC has requested a clarification from the deductor. You can provide clarification within 7 calendar days
4. Closed – TDS CPC has resolved the ticket. Deductor can reopen the ticket within 14 working days of closure of ticket
5. Re-opened – Deductor has reopened a ‘Closed’ ticket. Deductor can reopen the ticket within 14 working days of closure of ticket
1. Summary of deductor’s account
2. Online registration of TAN (Tax Deduction and Collection Account Number)
3. Online filing of TDS statements
4. Online correction of TDS statements
5. Default Resolution
6. Viewing Form 26AS
7. Grievance registration and resolution
Hey @HarishMehta
Taxpayers or deductee cannot directly download form 16/form16A, the option to download Form 16/ 16A has been given to the Deductor. So, if you need Form 16 / 16A for TDS deducted by your current or previous employer or deductor you will have to contact them for the same. There is no option available on TRACES whereby you can download it yourself.
Hope this helps!
Hey @Dia_malhotra
Yes, individuals can still register as a taxpayer on TRACES even if they do not have TAN of the deductor by providing:
• Assessment Year
• Challan Serial Number and
• Amount of tax you have paid
Hope this helps!
In my Justification Report it shows an interest payable error whereas I’ve already paid the interest for that particular month According to the regulations what could be the reason for this?
Hi @saad,
According to regulations, interest payment default/errors may arise due to error in challan details , short deduction, short payment, late deposit of TDS amount. Here, you can file correction statement and revise the return.
Hope this helps!
@AkashJhaveri @Saad_C @Kaushal_Soni @Divya_Singhvi @Laxmi_Navlani can you help with this?
Hey @raopreetham, the first thing I would recommend you to do is to run the Emsigner as an administrator. Also, if it still does not seem to work, install the below mentioned JAVA fixer software and run it as an administrator and hopefully this would resolve your issue.
https://johann.loefflmann.net/downloads/jarfix.exe
The USB e-pass 2003 token device is particular type of a DSC.
hello, i want to cancel the TDS on sale of property (26QB) which i created in hurry. i have made login and tried the TRACES refund option. But the total amount of TDS is “Consumed” and Max refund amount is zero.
What is my option now? TDS was paid on 16th Oct ( 6 days back). Hoping for a solution on this.
Hi @nisshant
26QB is the challan cum return statement. As soon as you file the form, TDS amount paid by you gets utilized. There are few corrections that are allowed in form 26QB. You can refer to the article below. You cannot get the refund of the taxes paid through an online method. You can contact concerned Assessing Officer (AO) of the Income Tax Department (ITD).
You can also contact Aaykar Sampark Kendra (ASK) on Toll Free No. 1800-180-1961 to ask for help.
Hope this helps!
Hi,
I had raised a form26-QB correction request, but since the correction request also had some errors, I requested the AO officer to cancel the correction request.
Now as the old request has been closed, I would like to file a new correction request. Can I register DSC and file this new request for auto approval?