How to submit refund reissue request?

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Hiral Vakil

Income Tax
Income Tax Account
ITR Refund
ITR Service Request
Refund & Notices
Last updated on July 8th, 2021

The Service Request facility is available to registered users on the e-Filing portal. With this facility, you can raise a request for refund reissue (in case of failure of refund reissued). Along with the refund reissue request, users can also file a condonation request under the service requests tab. In case of refund failure, taxpayer can submit a refund reissue request on e-Filing portal upon receiving communication from CPC. The most common reasons for refund failure are:

Check Income Tax Refund Status
Track Income Tax Refund online using PAN. The Income Tax Department issues the refund once the ITR is processed. Check your ITR refund status.
Check Income Tax Refund Status
Track Income Tax Refund online using PAN. The Income Tax Department issues the refund once the ITR is processed. Check your ITR refund status.

Steps to Submit refund reissue request

  1. Visit e-Filing portal

    Login to the e-Filing portal using the user ID and password.

  2. Refund Reissue

    Post login, click on Services > Refund Reissue from the - Refund Reissue Option

  3. New Refund Reissue Request

    On the Refund Reissue page, the details and status of refund reissue requests you have raised is displayed. To create a new request for refund reissue, click Create Refund Reissue - Create New Refund Reissue Request

  4. Select the Record

     On the Create Refund Reissue Request page, select the record for which you want to submit request of refund reissue and click - Select the Record for the Refund Reissue Request

  5. Select the Bank Account

    On the Select a Bank Account page, select the bank account where you would like to receive the refund and click Proceed to - Select the Bank Account

  6. Success Message

    After successful verification of the bank details, select your preferred option on the verification page. After successful e-Verification, a success message along with a Transaction ID will be displayed. Please keep a note of the Transaction ID for future reference. You will also receive a confirmation message on the email ID and mobile number registered with e-Filing - Success Message for Refund Reissue Request


What is Refund Reissue Request?

If you have received an intimation from Income Tax Department or Refund Banker (SBI) that the processing of refund has failed, you can submit a Refund Reissue Request on the e-Filing portal. With refund reissue request service, taxpayer can raise request in e-Filing portal for re-issuance of refund.

I have e-filed my return but have not received my refund yet?

Non-receipt of the refund could be due to any of the following reasons:
1. ITR not processed yet: If your e-filed return is not processed yet, then a refund will be issued once ITR is processed.
2. Return processed and no refund: If after the return is processed, if the income tax department determined no refund is due to you.
3. ITR processed but refund not reachable: If the refund is determined but the cheque/ ECS credit could not reach you. In that case, you need to submit a request for a reissue. 

Can anyone else submit request to raise refund reissue request on my behalf?

Authorized signatory / Representative assessee / ERIs can submit requests to raise a refund reissue request on behalf of the assessee.

Can I submit a refund reissue request for previous years?

Yes, you can submit a request for a refund for the previous years as well. While submitting a request you need to select a relevant assessment year for which you wish to make a request.

Can I raise a refund reissue request if my Bank Account is not pre-validated?

No. You can only proceed if your selected Bank Account is pre-validated. If your selected Bank Account is not Validated, you can pre-validate the Bank Account online through the e-Filing portal.

Got Questions? Ask Away!

  1. Hi @emmy

    You can make a Refund Reissue request with the correct account details.

  2. Hi @shashank_udupa, Any excess tax paid on LTCG/STCG will be given as refund. Refund cant be claimed otherwise.

  3. I have submitted my ITR two months back, and I have to receive around 40000 in a refund. I want to know when it will be processed.

  4. Hey,

    Income Tax Department issues the refund only after processing your ITR. Generally, it takes 30-45 days from the date of the e-verification of your Income Tax Return to get your refund credited. Make sure that you have e-verified your ITR since the ITD does not process your return until it is verified.

    You can track your Income tax refund status using this tool.

    Learn more about types of Income-tax refund status.

  5. Hi ,
    I had received an ITR refund last year(and some interest on it) , do we have to include the refund amount(or the interest earned on it) of previous year in current ITR filing for FY21-22, asking this since there is a field "From IT refund " under Income earned from interest. Kindly let me know if this is the case or can I leave it blank. Please explain in a detailed manner if possible . Thanks
    in advance

  6. Hey @Sheirsh_Saxena

    Interest on Income Tax Refund is a taxable income under the head Income From Other Sources (IFOS). You need not report the amount of tax refund. However, the interest amount must be reported under IFOS and is taxed at applicable slab rates. Further, the amount is reflected under AIS i.e. Annual Information Statement too. You should verify the amount and enter the same in your income tax return to avoid tax notice for mismatch.

  7. In the AIS(for assessment year 2022-23) the mentioned amount is 28540, how much of it is interest, where do I check it. The refund amount is mentioned for the assessment year 2021-22 , as “ECS (direct credit to bank account)”. SO what amount should I mentioned is it the complete 28540, or only interest component on it

  8. Hey @Sheirsh_Saxena

    The difference in the amount of refund claimed in the ITR and the refund issued by the ITD is the interest on income tax refund. Alternatively, the breakdown of refund and interest is also reflected in Form 26AS available on the income tax website.

  9. But in my form 26AS , Part D - Details of Paid Refund is empty

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