You can file Service Related Complaint if you are facing any technical issues in using MCA Portal. You can create a complaint about the following issues related to:
- Login on MCA Portal,
- eForm Download,
- Attaching a DSC on an eForm,
- Uploading an eForm,
- Making online payment through portal.
You can also track the status of filed complaints through MCA Portal.
Steps to Create Service Related Complaint
- Access the MCA Portal
Go to MCA Services > Complaint > Create Service-Related Complaint
- Enter details in the form
Enter personal details i.e, your name, city, country, Mobile Number, Email id. Enter Type of entity, Severity of complaint, Description of the problem, Form ID and SRN of form.
- Click on submit
A confirmation message will be shown. Click OK to proceed. Ticket details with the ticket number will be shown. You can also track the status of the service-related complaints.
FAQs
A response will be received on an email id mentioned in a complaint. It usually takes 2-3 working days to receive a response from MCA.
Yes. If you are facing any issue in signing or uploading the eForm you can also attach the same with service related complaint.
No, it is not mandatory to add CIN / LLPIN in a complaint. But is it always advisable to add CIN / LLPIN for faster resolution of an issue.
To file an Investor related complaint, you need to download and Investor Complain eForm or Serious Compliant eForm, fill the same and upload it from your Login. Your complaint will be assigned to an MCA official who will look into the complaint and work towards its resolution.