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GST Portal: Steps to file Payment related grievance

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Sakshi Shah

GST
GST Grievance
GST Portal
Payments & Refunds
Last updated on April 22nd, 2021

A taxpayer can raise a grievance on the GST Portal to seek help from the GST department to resolve an issue. The grievances can be of two types – payment related grievance and other grievances. To file any other grievance, the taxpayer can use the grievance redressal portal.

The taxpayer can raise a payment related grievance (GST PMT-07) for the following matters:

For a payment related grievance, it is advisable to raise the grievance after 24 hours. The GST Portal automatically resolves most issues within 24 hours
Tip
For a payment related grievance, it is advisable to raise the grievance after 24 hours. The GST Portal automatically resolves most issues within 24 hours

Steps to submit payment-related grievance on GST Portal

  1. Go to the GST Portal

    Access the GST Portal and Login with your Credentials.

  2. Go to Services > Payments > Grievance Against Payment (GST PMT 07)

    On the home page of GST Portal, click on Services (on the toolbar). Under the Payments Section click on the Grievance Against Payment (GST PMT 07)Grievance-on-GST-Portal-Navigate-to-payment-related-grievance

  3. The GST Portal auto-populates the details of the taxpayer. Enter the following details

    – If you have already filed a grievance and you are filing it again, enter the previous grievance ID in the Previous Grievance Number field
    – From the drop-down list, select the reason for grievance
    – Enter the name of the complainant
    – Enter the description of the grievance
    – Click the choose file button to upload any supporting documentation related to the grievance
    – Enter CPIN of the challan
    – Select the date on which amount was debited from the bank account
    – Enter the BRN i.e. Bank Reference NumberStep-2-Grievance-on-GST-Portal-Enter-details-for-payment-related-grievance

  4. Select the checkbox of Sign with Authorized Signatory’s PAN.

    After selecting the checkbox of sign, select the Authorized Signatory from the dropdown

  5. Submit the request using DSC or EVC

    Later on, to finish the process, submit the request using either DSC or EVC.

  6. Once you submit the request, a success message will appear with a Grievance Tracking Number.

    The taxpayer can check the grievance from the Enquire Status tab.Step-6-Grievance-on-GST-Portal-Success-message

FAQs

What are the types of grievances available on GST portal?

A taxpayer can raise a grievance on the GST Portal to seek help from the GST department to resolve an issue.
The grievances can be of two types:

1. Payment related grievance
2. Other grievances

What payment related grievance can I raise on GST portal?

The taxpayer can raise a payment related grievance (GST PMT-07) for the following matters:

1. The amount has been debited from bank account but the cash ledger is not updated
2. Issues related to NEFT or RTGS

However, the officials suggest not to raise grievance under the following situations:
Please do not raise a grievance under the following conditions:
1. Before 24 hours of the debit of amount from the bank account
2. If the payment status is PAID and the amount is updated in Cash Ledger.
3. In the case of E-payment, payment not initiated from the GST Portal.
4. If Memorandum of Error (MoE) is raised against the CPIN.
5. Payment status is Failed and the amount is not debited from the bank account
6. In the case of OTC Payment, status is AWAITING BANK CLEARANCE and cheque/ Demand Draft is not realized.

Who can report grievances? Do I need to be a registered user of GST Portal for filing grievances?

Any registered taxpayer and any user who has been assigned Temporary ID can raise grievance for Payment related issues.

How can I file a Grievance/Complaints on the GST Portal?

You can file a Grievance/Complaint on the GST Portal by going to the Services > User Services > Grievance / Complaints and Submit the grievance form thereafter.

Got Questions? Ask Away!

  1. Hey @Joe_Fernandes

    To understand the steps for logging in to the GST portal, please refer to this article.

    The password the user has created while logging in for the first time is valid for 120 days.