A taxpayer can raise a grievance on the GST Portal to seek help from the GST department to resolve an issue. The grievances can be of two types – payment related grievance and other grievances. To file any other grievance, the taxpayer can use the grievance redressal portal.
The taxpayer can raise a payment related grievance (GST PMT-07) for the following matters:
- The amount has been debited from bank account but the cash ledger is not updated
- Issues related to NEFT or RTGS
Steps to submit payment-related grievance on GST Portal
- Go to the GST Portal
Access the GST Portal and Login with your Credentials.
- Go to Services > Payments > Grievance Against Payment (GST PMT 07)
On the home page of GST Portal, click on Services (on the toolbar). Under the Payments Section click on the Grievance Against Payment (GST PMT 07)
- The GST Portal auto-populates the details of the taxpayer. Enter the following details
– If you have already filed a grievance and you are filing it again, enter the previous grievance ID in the Previous Grievance Number field
– From the drop-down list, select the reason for grievance
– Enter the name of the complainant
– Enter the description of the grievance
– Click the choose file button to upload any supporting documentation related to the grievance
– Enter CPIN of the challan
– Select the date on which amount was debited from the bank account
– Enter the BRN i.e. Bank Reference Number
- Select the checkbox of Sign with Authorized Signatory’s PAN.
After selecting the checkbox of sign, select the Authorized Signatory from the dropdown
- Submit the request using DSC or EVC
Later on, to finish the process, submit the request using either DSC or EVC.
- Once you submit the request, a success message will appear with a Grievance Tracking Number.
The taxpayer can check the grievance from the Enquire Status tab.
FAQs
A taxpayer can raise a grievance on the GST Portal to seek help from the GST department to resolve an issue.
The grievances can be of two types:
1. Payment related grievance
2. Other grievances
The taxpayer can raise a payment related grievance (GST PMT-07) for the following matters:
1. The amount has been debited from bank account but the cash ledger is not updated
2. Issues related to NEFT or RTGS
However, the officials suggest not to raise grievance under the following situations:
Please do not raise a grievance under the following conditions:
1. Before 24 hours of the debit of amount from the bank account
2. If the payment status is PAID and the amount is updated in Cash Ledger.
3. In the case of E-payment, payment not initiated from the GST Portal.
4. If Memorandum of Error (MoE) is raised against the CPIN.
5. Payment status is Failed and the amount is not debited from the bank account
6. In the case of OTC Payment, status is AWAITING BANK CLEARANCE and cheque/ Demand Draft is not realized.
Any registered taxpayer and any user who has been assigned Temporary ID can raise grievance for Payment related issues.
You can file a Grievance/Complaint on the GST Portal by going to the Services > User Services > Grievance / Complaints and Submit the grievance form thereafter.
Hey @Joe_Fernandes
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