GST Portal: Steps to file Payment related grievance

A taxpayer can raise a grievance on the GST Portal to seek help from the GST department to resolve an issue. The grievances can be of two types – payment related grievance and other grievances. To file any other grievance, the taxpayer can use the grievance redressal portal.

The taxpayer can raise a payment related grievance (GST PMT-07) for the following matters:

  • The amount has been debited from bank account but the cash ledger is not updated
  • Issues related to NEFT or RTGS
For a payment related grievance, it is advisable to raise the grievance after 24 hours. The GST Portal automatically resolves most issues within 24 hours
Tip
For a payment related grievance, it is advisable to raise the grievance after 24 hours. The GST Portal automatically resolves most issues within 24 hours

Steps to submit payment-related grievance on GST Portal

  1. Go to the GST Portal

    Access the GST Portal and Login with your Credentials.

  2. Go to Services > Payments > Grievance Against Payment (GST PMT 07)

    On the home page of GST Portal, click on Services (on the toolbar). Under the Payments Section click on the Grievance Against Payment (GST PMT 07)

  3. The GST Portal auto-populates the details of the taxpayer. Enter the following details

    – If you have already filed a grievance and you are filing it again, enter the previous grievance ID in the Previous Grievance Number field
    – From the drop-down list, select the reason for grievance
    – Enter the name of the complainant
    – Enter the description of the grievance
    – Click the choose file button to upload any supporting documentation related to the grievance
    – Enter CPIN of the challan
    – Select the date on which amount was debited from the bank account
    – Enter the BRN i.e. Bank Reference Number

  4. Select the checkbox of Sign with Authorized Signatory’s PAN.

    After selecting the checkbox of sign, select the Authorized Signatory from the dropdown

  5. Submit the request using DSC or EVC

    Later on, to finish the process, submit the request using either DSC or EVC.

  6. Once you submit the request, a success message will appear with a Grievance Tracking Number.

    The taxpayer can check the grievance from the Enquire Status tab.

FAQs

What are the types of grievances available on GST portal?

A taxpayer can raise a grievance on the GST Portal to seek help from the GST department to resolve an issue.
The grievances can be of two types:

1. Payment related grievance
2. Other grievances

What payment related grievance can I raise on GST portal?

The taxpayer can raise a payment related grievance (GST PMT-07) for the following matters:

1. The amount has been debited from bank account but the cash ledger is not updated
2. Issues related to NEFT or RTGS

However, the officials suggest not to raise grievance under the following situations:
Please do not raise a grievance under the following conditions:
1. Before 24 hours of the debit of amount from the bank account
2. If the payment status is PAID and the amount is updated in Cash Ledger.
3. In the case of E-payment, payment not initiated from the GST Portal.
4. If Memorandum of Error (MoE) is raised against the CPIN.
5. Payment status is Failed and the amount is not debited from the bank account
6. In the case of OTC Payment, status is AWAITING BANK CLEARANCE and cheque/ Demand Draft is not realized.

Who can report grievances? Do I need to be a registered user of GST Portal for filing grievances?

Any registered taxpayer and any user who has been assigned Temporary ID can raise grievance for Payment related issues.

How can I file a Grievance/Complaints on the GST Portal?

You can file a Grievance/Complaint on the GST Portal by going to the Services > User Services > Grievance / Complaints and Submit the grievance form thereafter.

Check the status of the Grievance filed on GST Portal

A taxpayer can file a payment related grievance from his account on the GST Portal. All other grievances can be filed from the grievance redressal portal. The taxpayer who has filed a complaint on the GST Portal can check the status using the Grievance Tracking Number.

Steps to check the status of a payment-related grievance under GST Portal

  1. Go to the GST Portal

    Access the GST Portal and Login with your Credentials.

  2. Go to Services > Payments > Grievance Against Payment (GST PMT 07)

    On the home page of GST Portal, click on Services (on the toolbar). Under the Payments Section click on the Grievance Against Payment (GST PMT 07)

  3. Click on the tab Enquire Status and Enter the Grievance Number or Date Range.

    Click on the option to search.

  4. The search results will appear on the screen

    – If you searched using grievance number, details of the filed grievance will appear
    – If you searched using a date range, all the filed grievances between the entered dates will appear on the screen along with the grievance number

  5. Following details are displayed on the screen

    Grievance Number – unique number issued for each grievance filed
    Raised On – the date on which the grievance was filed on the GST Portal
    Grievance Type – the type of grievance filed
    Status – Submitted or Resolved
    Remarks – Any note or comment related to the grievance

To view the details of grievance filed, click on the hyperlink on the Grievance Number

GST Application Status: Track GST Number Status using ARN
GST Application Reference Number or ARN is generated after GST Registration Application. Track GST Application Status for GST Number or GSTIN using ARN.
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GST Application Status: Track GST Number Status using ARN
GST Application Reference Number or ARN is generated after GST Registration Application. Track GST Application Status for GST Number or GSTIN using ARN.
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Steps to check the status of a grievance filed on grievance redressal portal

1. Go to the Grievance Redressal Portal

2. Click on Check Ticket/Issue Status

3. Enter TRN i.e. Ticket Reference Number which was generated when the grievance was earlier filed

4. Enter the captcha and click on Search. The ticket details are sent to the registered email address

Search GST Number By PAN
Search GST number or GSTIN (GST Identification Number) details online using the PAN Number. GST Number or GSTIN is a unqiue 15 digit PAN based number allotted after GST Registration.
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Search GST Number By PAN
Search GST number or GSTIN (GST Identification Number) details online using the PAN Number. GST Number or GSTIN is a unqiue 15 digit PAN based number allotted after GST Registration.
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FAQs

How can I file a Grievance/Complaints on the GST Portal?

You can file a Grievance/Complaint on the GST Portal by going to the Services > User Services > Grievance / Complaints and Submit the grievance form thereafter.

How to check the status of Payment grievance on GST portal?

To check the status of Payment related grievance on the GST portal, go to Services > Payments > Grievance Against Payment (GST PMT 07).

How to check the status of a grievance filed on the grievance redressal portal of GST?

To check the status of a grievance filed on the grievance redressal portal of GST, go to the Grievance Redressal Portal. Click on Check Ticket/Issue Status > Enter TRN > Submit.

www.gst.gov.in: All about the GST Portal

GST Portal i.e. www.gst.gov.in is the GST website of the government of India. On the GST Portal you can register for GST, file GST Returns, view input tax credit, apply for refunds, apply for cancellation, search GSTIN etc.

GST Application Status: Track GST Number Status using ARN
GST Application Reference Number or ARN is generated after GST Registration Application. Track GST Application Status for GST Number or GSTIN using ARN.
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GST Application Status: Track GST Number Status using ARN
GST Application Reference Number or ARN is generated after GST Registration Application. Track GST Application Status for GST Number or GSTIN using ARN.
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Using GST Portal before logging into an account

Home Page

GST Number Search: Verify GST Number or GSTIN online
Enter GST number or GSTIN (GST Identification Number) and verify GST details online. GST Number or GSTIN is a unqiue 15 digit number allotted after GST Registration.
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GST Number Search: Verify GST Number or GSTIN online
Enter GST number or GSTIN (GST Identification Number) and verify GST details online. GST Number or GSTIN is a unqiue 15 digit number allotted after GST Registration.
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Services

GST Law

Here you can access the Act, Rule, Amendment, Notifications etc relating to GST Law issued by Central and/or State Government from the websites of Centre and State respectively through the links provided

Downloads

  • Offline Tools – Download the offline tools to file GST Return
  • Proposed Return Documents – Return formats of new GST Return

Search Taxpayer

  • Search by GSTIN/UIN – option to search a taxpayer using GSTIN or UIN
  • Search by PAN – option to search a taxpayer using PAN
  • Search Composition Taxpayer – option to search a taxpayer who has opted in or opted out of composition scheme. It can be searched using GSTIN/UIN or State

Help

  • System Requirements – for using GST Portal, for using DSC, for installing web socket installer
  • User Manuals, Videos and FAQs – content in form of training kits, quick videos, user manuals and FAQs to explain the GST Law and GST Compliances
  • GST Media – connects to the Youtube channel of GSTN i.e. Goods and Services Tax Network
  • Site Map – site map of the entire GST Portal
  • Grievance Redressal Portal – taxpayer can raise a complaint regarding problems faced by them while working on the GST Portal

E-Way Bill System

Information page regarding the e-way bill system under GST. Use of e-way bill, modes of generating e-way bill, contents of e-way bill, validity of e-way bill. It also provides links to visit the E-Way Bill Portal and related content.

New Return Trial

  • New Return Prototype – prototype of offline tool to file new GST Returns to allow taxpayers to learn about the new return and get feedback on it
  • Offline Tools for New Return – link to download the offline utility to file New GST Returns and instructions to use the same
  • Top Suggestions and Feedback – displays a list of top contributors who have given good suggestions and feedback

FAQs

What services are provided on GST portal?

Once the user is logged into www.gst.gov.in following are the services available to the user:

1. Application for Registration for Normal Taxpayer, ISD, Casual Dealer
2. Application for GST Practitioner
3. Opting for Composition Scheme (GST CMP-02)
4. Stock intimation for Composition Dealers (GST CMP-03)
5. Opting out of Composition Scheme (GST CMP-04)
6. Filing GST Returns
7. Payment of GST
8. Filing Table 6A of GSTR-1 (Export Refund)
9. Claim Refund of excess GST paid (RFD-01)
10. Transition Forms (TRAN-1, TRAN-2, TRAN-3)
11. Viewing E-Ledgers
12. Furnish Letter of Undertaking(LUT) (RFD-11)

Apart from the above-mentioned services, browsing notices received, filing ITC forms, and engage/disengage GST practitioner are some of the other services provided by the GST Portal/GSTN.

What are the system requirements to install the emSigner application?

A user needs the emSigner software to sign online documents on the GST Portal.
The pre-requisites for installing the emSigner are provided as below:
1. Windows 32 / 64 bit OS
2. Java 1.6 JRE 1.6.0_38+, Java 1.7, Java 1.8
3. Windows: Admin access to install the emSigner component
4. Any one of the following ports should be free- 1585, 2095, 2568, 2868, 4587

How can I recover my GST ID and password without email?

Follow these steps to recover GST ID:
1. Login to GST Portal and log in
2. Click on Forgot Username at the bottom of the page
3. Submit your GST Registration Number (GSTIN) or any Provisional ID or UIN. Click on Generate OTP
4. Enter the OTP received
5. You shall receive your User ID in your e-mail

How do I find the GST number of a company by its name?

It’s not possible to find GSTIN using the name of the taxpayer/business. It can be mainly done by either searching through GSTIN or UIN of the business or by entering the PAN of the taxpayer/business.

GST Refund : Types of Status of Refund Application

A taxpayer can claim a refund of GST paid on GST Portal due to reasons such as excess payment of GST, payment of GST under the wrong head, excess balance in e-cash ledger, refund of igst paid on exports etc. A taxpayer who has applied for refund can track the application status from his account on the GST Portal.

Below are the types of GST Refund Status and their meaning.In addition, the taxpayer can take an action based on the refund status.

GST Refund Status Description
Refund Application Filed The taxpayer has filed the refund application. It is now pending with tax officer for processing
Bank Account validation pending at PFMS Bank account provided by taxpayer is sent to PFMS for bank validation. PFMS means Public Financial Management System
Beneficiary name as in bank – <Beneficiary Name to be displayed from Assessee Validation response file> PFMS has validated the bank account provided by taxpayer in refund application. Therefore it is now pending for further processing from tax officer

Bank Account validation failed
Error from Bank: <Rejection error code>; <Rejection code description>

Taxpayer has provided incorrect bank account details in the refund application. However, the taxpayer can update the bank account from GST portal under “RFD-01: Update Bank Account” under Refunds section
Refund Application Acknowledged The tax officer has issued an Acknowledgement (GST RFD-02) for the ARN. Taxpayer can check the details from his account on the GST portal
Deficiency Memo Issued Tax officer has issued a Deficiency Memo (GST RFD-03) for the ARN. Taxpayer can check the details from his account on the GST portal
Provisional Refund Order Issued Tax officer has issued a Provisional Refund Order (GST RFD-04) for the ARN. Taxpayer can check the details from his account on the GST portal

<Refund Rejected> Or <Refund Sanctioned> Or <Refund Partially Sanctioned>

The tax officer has issued a Refund Sanction/Rejection Order (GST RFD-06) for the ARN. Taxpayer can check the details from his account on the GST portal
CWF Initiated Tax officer has initiated transfer of admissible refund claim to Consumer Welfare Fund (CWF) Account. Taxpayer can check the details from his account on the GST portal
Show Cause Notice Issued
The tax officer has issued a Show Cause Notice (GST RFD-08) for the ARN. Taxpayer can check the details from his account on the GST portal
Reply received- Pending for Order
Taxpayer has submitted reply for the show cause notice. Refund Application is pending for order by tax officer
Reply not received- Pending for Order
Taxpayer has not submitted reply for the show cause notice within 15 days. Refund Application is pending for order by tax officer
Refund Withheld
Refund Withholding Order (GST RFD-07B) has been issued by the tax officer for the ARN. Details can be checked after login to GST Portal

 

 

FAQs

What a Tax Official can do in case an Applicant has not replied to the notice issued by the Tax Official?

If the applicant doesn’t reply in Form GST RFD-09 to the show cause notice within 15 days or within any other time fixed by the refund processing officer then the status of the refund application will be changed to “Pending for Order-Reply not received” and after that the Refund Processing Officer can proceed to issue final order.

From where can I view the reply filed by me?

Login to the GST Portal. Navigate to Dashboard > Services > User Services > My Applications > Refunds > Search ARN > Select ARN > Replies option.

What will happen once a deficiency memo (Form GST RFD-03) is issued to the applicant?

Once a deficiency memo (Form GST RFD-03) is issued, applicant needs to file a fresh refund application. After successful filing, fresh ARN will be generated. In case of refund of documents declared in statement for a refund application, applicant will be able to use the same documents again in the fresh refund application.

GST Refund : Track Refund Application Status

GST Refund means claiming a refund of GST paid on GST Portal. A taxpayer can claim a refund due to reasons such as excess payment of GST, payment of GST under the wrong head, excess balance in e-cash ledger, refund of igst paid on exports etc. A taxpayer who has applied for refund can track the application status from his account on the GST Portal.

Steps to track refund application status on the GST Portal

  1. Visit to GST Portal

    Login to your account on GST Portal using your valid credentials.

  2. Go to Services > Refunds > Track Application Status

    Note: You can also track application status without logging into the GST Portal. Go to the GST Portal and navigate to Services > Refunds > Track Application Status. Enter ARN and click on Search.

  3. Select the Filing Year or enter ARN i.e. Acknowledgement Reference Number

    Click on Search

  4. The search details appear on the screen.

    You can use the scroll bar to move to the right and view further details.

  5. If the bank validation has failed:

    Click on Update Bank Account

  6. Select the Account Number from the dropdown list.

    All the details of the bank account would be auto-populated. Click on Proceed.
    Note: If you want to add details of a new Bank Account not mentioned in the dropdown list, you need to first apply for amendment of non-core fields in registration. Once the Bank Account is added there, you can change the details in the refund application.

  7. On the declaration page, select the authorised signatory

    And file using DSC or EVC

  8. A success message that the bank details have been updated will appear on the screen

    You have successfully updated the bank details.

FAQs

How long does it take to get your GST refund?

GST refund claims must be filed within 2 years from the relevant date. If the claim is in order, the refund has to be sanctioned within a period of 60 days from the date of receipt of the claim.

What are the Documents requiered for GST refund claim?

Documents Required for GST Refund:
An invoice, a statement containing the number and date of shipping bills or bills of export and the number and the date of the relevant export invoices, in a case where the refund is on account of export of goods must also be provided.

What is a deficiency Memo?

When there is any deficiency noticed by a Tax Official in the refund application filed by the taxpayer, he can issue a Deficiency Memo. Tax Official need not issue Form GST PMT-03 for the amount rejected via issuance of Deficiency Memo.

GST Refund : View submitted or saved refund application on GST Portal

GST Refund means claiming a refund of GST paid on GST Portal. A taxpayer can claim a refund due to reasons such as excess payment of GST, payment of GST under the wrong head, excess balance in e-cash ledger, refund of igst paid on exports etc. The taxpayer can apply for a refund by making an application on GST Portal.

Steps to view submitted or saved refund application

  1. Visit to GST Portal

    Login to your account on GST Portal

  2. Go to Services

    Select Refunds. From the drop down list select My Saved/Filed Applications

  3. You can now see the Saved and Submitted Applications.

    Following details will appear on the screen:

Submitted Applications

  • ARN i.e. Acknowledgement Reference Number of the submitted application. To download the ARN receipt, click on the ARN hyperlink
  • Saved Date and Expiry Date – The application should be submitted within 15 days of creation. If it expires, a fresh application needs to be filed
  • Reason for Refund – It reflects the reason for filing refund application
  • Amount of Refund – The amount of refund claimed under different heads i.e. IGST, CGST, SGST and Cess
  • Action – Click on the download button to download the pdf

Saved Applications

  • Application Status – It reflects the status of the application
  • Saved Date and Expiry Date – The application should be submitted within 15 days of creation. If it expires, a fresh application needs to be filed
  • Reason for Refund – It reflects the reason for filing refund application
  • Amount of Refund – The amount of refund claimed under different heads i.e. IGST, CGST, SGST and Cess
  • Action – Click on the Edit button to continue the application. Click on the download button to download the pdf

FAQs

How do I track my GST refund?

Go to ‘Services’ -> ‘Refunds’ -> ‘Track Application Status‘.
Select the relevant financial year for which the refund application was filed, or you can enter the ARN of the refund application. It would display the status of Refund.

Is GST refund taxable?

Amount of refund corresponds to the excess tax that was paid by you, and thus not considered as an income. Hence, it is not taxable. However, the interest received over the tax refund is considered as an income and is subjected to income tax as per the applicable tax slab

Can I file for multiple tax period in one refund application?

No, you cannot file for refund of multiple tax period in one refund application. One refund application can be filed by the taxpayer for a month for claiming refund of excess amount paid.

GST Challan Payment : List of Authorised Banks

A dealer registered under GST pays tax, fee, penalty, interest, fee etc by creating a GST Challan on the GST Portal. The modes of payment include Netbanking, OTC, RTGS and NEFT.

An authorised bank is a bank or branch of a bank which has been authorised by the government to collect the tax or any other amount payable under the GST Act. Presently, 24 banks have been authorised to collect indirect taxes.

Authorised Banks – Payment of GST challan via Net Banking and OTC

  1. Allahabad Bank
  2. Andhra Bank
  3. AXIS Bank
  4. Bank of Baroda
  5. Bank of India
  6. Bank of Maharashtra
  7. Canara Bank
  8. Central Bank of India
  9. Corporation Bank
  10. Dena Bank
  11. HDFC Bank
  12. ICICI Bank
  13. IDBI Bank
  14. Indian Bank
  15. Indian Overseas Bank
  16. Oriental Bank of Commerce
  17. Punjab & Sind Bank
  18. Punjab National Bank
  19. State Bank of India
  20. Syndicate Bank
  21. UCO Bank
  22. Union Bank of India
  23. United Bank of India
  24. Vijaya Bank

Authorised Payment Gateways – Payment of GST challan via Credit Card and Debit Card

  1. AXIS Bank
  2. Bank of Baroda
  3. HDFC Bank
  4. ICICI Bank Ltd
  5. IDBI Bank
  6. Indian Overseas Bank
  7. Punjab National Bank
  8. State Bank of India

FAQs

If I encounter any problem while making payment through internet whom should I contact?

If any problem is encountered at the GSTN portal website while entering non-financial data then contact GSTN. However, if any problem is encountered while entering the financial details at the net-banking webpage of your Bank, then you should contact your Bank for assistance.

What will happen after I confirm the payment of tax at my Bank’s site?

Bank will process the transaction online by debiting the Bank account indicated by you and generate a printable acknowledgment indicating the Challan Identification Number (CIN), date and time of payment and a statement confirming receipt of amount by the bank will be provided by GSTN.

Can dealers pay their tax directly in the bank through challan?

Ans Yes , dealers can directly pay their taxes in the bank through challan but these challan must be generated through the GSTN portal. This facility is available for payment upto Rs 10,000 per challan only.

GST Challan : View or Edit saved challan on GST Portal

A taxpayer who wants to make payment of GST, Interest, Penalty, Fee etc needs to create a challan on the GST Portal. Any new or saved challan can be modified before generating the CPIN i.e. Common Portal Identification Number. A saved challan is valid for a period of 7 days.

Steps to view or edit the Saved GST Challan

  1. Visit to GST Portal

    Login to your account on the GST Portal

  2. Go to Services > Payments >

    Select “My Saved Challans

  3. All the saved challans appear on the screen

    They are shown in chronological order with the most recently saved challan on top.
    The challan details include the reference number, creation date, expiry date, amount and mode of payment.
    Note:
    * You can view or edit a saved challan for a period of 7 days
    * The taxpayer can save a maximum of 10 challans.

  4. Click on Edit or Delete under the Action button

    Note:
    * To create a new challan – click on the Create Challan tab
    * To view the generated challans (paid, unpaid, expired) challans – Click on the Challan History tab

FAQs

What is CPIN, CIN and BRN?

CPIN i.e. Common Portal Identification Number – created when a challan is generated
CIN i.e. Challan Identification Number – created by a bank when payment for the challan is successful
BRN i.e. Bank Reference Number – transaction number created by a bank for a payment made against a challan

Can I cancel a GST Challan already generated?

GST Challan once generated cannot be cancelled. In such cases, do not make the payment. The challan would expire within 15 days from creation.

Can a challan generated from GST portal be modified?

Once a challan is generated online, it cannot be modified further and will be frozen. However, a tax payer can save the challan midway for future editing.

Track GST Payment Status Online

A taxpayer who has paid a GST Challan can track the status of his payment on the GST Portal i.e. gst.gov.in. The taxpayer can track the GST payment status directly on the GST Portal or by logging into his account on the GST Portal.

Track GST Payment Status – without logging to the GST Portal

  1. Go to GST Portal

    Click on Services > Payments > Track Payment Status

  2. Enter GSTIN i.e. GST Identification Number, CPIN i.e. Common Portal Identification Number and Captcha Text.

    Now, click on Track Status

  3. You can now view the Payment Status

    1. Failed / Not Paid – Click on View Challan and make the payment after entering the relevant details
    2. Paid – Click on View Receipt and download it for your records

Track GST Payment Status – after logging to the GST Portal

Step 1: Login to your account on GST Portal

Step 2: Go to Services > Payments > Challan History

Step 3: Select the option ‘Search by CPIN‘ to enter the CPIN of Challan OR Select the option ‘Search by Date‘ to enter the From date and To date of the Challan

Step 4: Click on the ‘I Will Search‘. The list of challans with Payment Status is displayed

Step 5: Click on CPIN. If the payment status is:

  1. Failed / Not Paid – Make the payment after entering the relevant details
  2. Paid – Download the receipt for your records
  3. Challan expired – Generate a new challan and make the payment

FAQs

How can I get a CPIN ?

You have to login on GSTN portal and fill the particulars of the challan online and thus the challan is generated on GSTN portal will provide a unique 14 digit ID (CPIN).

How can I know that I have completed tax payment using online facility?

After the successful completion of a transaction, the bank will populate a Challan Identification Number (CIN) which will be a unique 17 digit number containing 14 digit CPIN and unique 3digit Bank code. This CIN is an indicator of a successful transaction, you can also check your online Bank statement to verify the tax payment.

What are different types of the payment status of GST challan?

1. Initiated – If no intimation has been received from Bank
2. Paid – CIN i.e. Challan Identification Number has been issued to the taxpayer
3. Not Paid – Default status on generating a challan
4. Failed – failure to make payment for an online transaction
5. Paid at tax office – when a taxpayer makes payment at the commercial tax office counter
6. Awaiting Bank Confirmation – when the bank has not yet authenticated the transaction in case of internet banking
7. Awaiting Bank Clearance – Instrument (cheque/DD) deposited in case of Over The Counter mode
8. Expired – No payment initiated within 15 days of generation of challan
9. Cheque/DD Dishonored – when cheque or demand draft has been dishonoured due to insufficient funds or any other reason
10. Transaction Failed – when transaction initiated through Internet Banking or Credit Card/Debit Card has failed
11. MoE Reversal – Memorandum of Error not in favour of the taxpayer
12. No Response from Bank – No response received from the bank
13. Blocked – CPIN is blocked by accounting authorities

GST Refund Process : Excess balance in E-Cash Ledger

Steps to claim GST Refund of excess balance in E-Cash Ledger on the GST Portal:

  1. Go to GST Portal

    Login using valid credential on GST Portal.
    Click on Services > Refunds > Application for Refund

  2. Refund Types are displayed.

    Select the Refund type – Refund of Excess Balance in Electronic Cash Ledger. Then, click on Create

  3. On the next page:

     GST RFD-01 – Excess balance in Electronic Cash Ledger is displayed.

  4. Enter the relevant details:

    1. Balance available in E-Cash Ledger is auto-populated
    2. Enter the amount of refund you want to claim under the respective heads i.e. CGST, SGST, IGSTCess
    3. Select Bank Account
    4. Upload a supporting document if any

  5. Click on Save to save the application, then click on Preview to download the application

    Select the checkbox for Undertaking and Self-Declaration and click on Proceed
    Note:
    i. To view the Saved Application, go to Services > Refunds > My Saved/Filed Application
    ii. You must file a Saved Application within 15 days from the date of creating the refund application

  6. Select the Declaration checkbox and name of the authorised signatory.

    File the application using the relevant option – File with DSC or File with EVC

  7. The system generates an ARN i.e. Application Reference Number and displays a confirmation message.

    Further, the system sends the ARN to the registered mobile number and registered email of the taxpayer.

Note:
i. GST Portal updates the E-Cash Ledger with a debit entry for the amount claimed as refund
ii. To download the Filed Application, go to Services > My Applications
iii. To track the status of your refund application, go to Services > Refunds > Track Application Status
iv. Once the tax official processes the refund application, the GST refund would be issued

FAQs

What is GST cash refund?

Any individual having GST registration can claim a refund under the GST Act for tax, penalty, interest, fees or any other amount paid by the taxpayer. He has to file GST RFD-01A form to claim the refund of excess amount in electronic cash ledger.

Do I need to upload any statement for claiming refund?

No statement template is required to be uploaded for claiming refund. You need to mention the refund to be claimed details in the refund application screen while filing refund application.

How will I know the balance available in my Electronic Cash Ledger?

Balance amount available in your Electronic Cash Ledger is auto-populated in Form GST RFD-01. You can enter the amount of Refund to be claimed for Integrated Tax, Central Tax, State/ UT Tax and Cess in table “Refund Claimed”.
However, the amount of refund to be claimed cannot be more than the balance amount available in Electronic Cash Ledger.