GST Portal: Steps to file Payment related grievance

A taxpayer can raise a grievance on the GST Portal to seek help from the GST department to resolve an issue. The grievances can be of two types – payment related grievance and other grievances. To file any other grievance, the taxpayer can use the grievance redressal portal.

The taxpayer can raise a payment related grievance (GST PMT-07) for the following matters:

  • The amount has been debited from bank account but the cash ledger is not updated
  • Issues related to NEFT or RTGS
For a payment related grievance, it is advisable to raise the grievance after 24 hours. The GST Portal automatically resolves most issues within 24 hours
Tip
For a payment related grievance, it is advisable to raise the grievance after 24 hours. The GST Portal automatically resolves most issues within 24 hours

Steps to submit payment-related grievance on GST Portal

  1. Go to the GST Portal

    Access the GST Portal and Login with your Credentials.

  2. Go to Services > Payments > Grievance Against Payment (GST PMT 07)

    On the home page of GST Portal, click on Services (on the toolbar). Under the Payments Section click on the Grievance Against Payment (GST PMT 07)

  3. The GST Portal auto-populates the details of the taxpayer. Enter the following details

    – If you have already filed a grievance and you are filing it again, enter the previous grievance ID in the Previous Grievance Number field
    – From the drop-down list, select the reason for grievance
    – Enter the name of the complainant
    – Enter the description of the grievance
    – Click the choose file button to upload any supporting documentation related to the grievance
    – Enter CPIN of the challan
    – Select the date on which amount was debited from the bank account
    – Enter the BRN i.e. Bank Reference Number

  4. Select the checkbox of Sign with Authorized Signatory’s PAN.

    After selecting the checkbox of sign, select the Authorized Signatory from the dropdown

  5. Submit the request using DSC or EVC

    Later on, to finish the process, submit the request using either DSC or EVC.

  6. Once you submit the request, a success message will appear with a Grievance Tracking Number.

    The taxpayer can check the grievance from the Enquire Status tab.

FAQs

What are the types of grievances available on GST portal?

A taxpayer can raise a grievance on the GST Portal to seek help from the GST department to resolve an issue.
The grievances can be of two types:

1. Payment related grievance
2. Other grievances

What payment related grievance can I raise on GST portal?

The taxpayer can raise a payment related grievance (GST PMT-07) for the following matters:

1. The amount has been debited from bank account but the cash ledger is not updated
2. Issues related to NEFT or RTGS

However, the officials suggest not to raise grievance under the following situations:
Please do not raise a grievance under the following conditions:
1. Before 24 hours of the debit of amount from the bank account
2. If the payment status is PAID and the amount is updated in Cash Ledger.
3. In the case of E-payment, payment not initiated from the GST Portal.
4. If Memorandum of Error (MoE) is raised against the CPIN.
5. Payment status is Failed and the amount is not debited from the bank account
6. In the case of OTC Payment, status is AWAITING BANK CLEARANCE and cheque/ Demand Draft is not realized.

Who can report grievances? Do I need to be a registered user of GST Portal for filing grievances?

Any registered taxpayer and any user who has been assigned Temporary ID can raise grievance for Payment related issues.

How can I file a Grievance/Complaints on the GST Portal?

You can file a Grievance/Complaint on the GST Portal by going to the Services > User Services > Grievance / Complaints and Submit the grievance form thereafter.

Check the status of the Grievance filed on GST Portal

A taxpayer can file a payment related grievance from his account on the GST Portal. All other grievances can be filed from the grievance redressal portal. The taxpayer who has filed a complaint on the GST Portal can check the status using the Grievance Tracking Number.

Steps to check the status of a payment-related grievance under GST Portal

  1. Go to the GST Portal

    Access the GST Portal and Login with your Credentials.

  2. Go to Services > Payments > Grievance Against Payment (GST PMT 07)

    On the home page of GST Portal, click on Services (on the toolbar). Under the Payments Section click on the Grievance Against Payment (GST PMT 07)

  3. Click on the tab Enquire Status and Enter the Grievance Number or Date Range.

    Click on the option to search.

  4. The search results will appear on the screen

    – If you searched using grievance number, details of the filed grievance will appear
    – If you searched using a date range, all the filed grievances between the entered dates will appear on the screen along with the grievance number

  5. Following details are displayed on the screen

    Grievance Number – unique number issued for each grievance filed
    Raised On – the date on which the grievance was filed on the GST Portal
    Grievance Type – the type of grievance filed
    Status – Submitted or Resolved
    Remarks – Any note or comment related to the grievance

To view the details of grievance filed, click on the hyperlink on the Grievance Number

GST Application Status: Track GST Number Status using ARN
GST Application Reference Number or ARN is generated after GST Registration Application. Track GST Application Status for GST Number or GSTIN using ARN.
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GST Application Status: Track GST Number Status using ARN
GST Application Reference Number or ARN is generated after GST Registration Application. Track GST Application Status for GST Number or GSTIN using ARN.
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Steps to check the status of a grievance filed on grievance redressal portal

1. Go to the Grievance Redressal Portal

2. Click on Check Ticket/Issue Status

3. Enter TRN i.e. Ticket Reference Number which was generated when the grievance was earlier filed

4. Enter the captcha and click on Search. The ticket details are sent to the registered email address

Search GST Number By PAN
Search GST number or GSTIN (GST Identification Number) details online using the PAN Number. GST Number or GSTIN is a unqiue 15 digit PAN based number allotted after GST Registration.
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Search GST Number By PAN
Search GST number or GSTIN (GST Identification Number) details online using the PAN Number. GST Number or GSTIN is a unqiue 15 digit PAN based number allotted after GST Registration.
Explore

FAQs

How can I file a Grievance/Complaints on the GST Portal?

You can file a Grievance/Complaint on the GST Portal by going to the Services > User Services > Grievance / Complaints and Submit the grievance form thereafter.

How to check the status of Payment grievance on GST portal?

To check the status of Payment related grievance on the GST portal, go to Services > Payments > Grievance Against Payment (GST PMT 07).

How to check the status of a grievance filed on the grievance redressal portal of GST?

To check the status of a grievance filed on the grievance redressal portal of GST, go to the Grievance Redressal Portal. Click on Check Ticket/Issue Status > Enter TRN > Submit.

Grievance Redressal Portal for GST: Steps to file a grievance

A taxpayer can raise a grievance on the GST Portal to seek help from the GST department to resolve an issue. To submit a grievance related to payment, a request for payment related grievance should be submitted. For any other issue, a grievance can be submitted on the Grievance Redressal Portal.

The grievance redressal portal is designed to lodge complaints about issues faced by taxpayers. Instead of sending an email to the helpdesk, the taxpayer can submit a grievance to get a faster solution to his problem.

Steps to report an issue or complaint on the GST Portal

  1. Go to the Grievance Redressal Portal

    Access the Grievance Redressal Portal and Log in with your credentials.

  2. Click on Report Issue/Complaint

    On the left hand side column, click on the Report Issue Icon.

  3. In the Type of Issue/Concern, enter a keyword related to your issue or complaint

    The system would display a list of issues related to the keyword entered.

  4. Select the exact issue. The system will display FAQs and help content related to the issue selected

    You can refer the content and FAQs to search for the solution to your problem

  5. If the FAQs do not solve the problem, select the button ‘No, I want to lodge my complaint’.

    In case the present FAQs on the GST Portal doesn’t solve your problem, click the ‘No i want to Lodge my Compliant’ Button.

  6. Enter the details of the issue:

    GSTIN i.e. GST Identification Number or ARN i.e. Acknowledgement Reference Number or TRN i.e. Temporary Reference Number
    – First Name and Last Name
    Mobile Number and Email
    Description of the issue in 500 words

  7. Click on choose file to upload a supporting document related to the grievance

    Hence, it is important to have the supporting documents for filing Grievance. Enter the captcha and click on Submit

  8. A success message will appear on screen with a TRN i.e. Ticket Reference Number.

    The taxpayer can track the status of the ticket using the TRN.

FAQs

How to report an issue or complaint on the GST Portal?

For reporting an issue or complaint on the GST Portal, click on Report Issue/Complaint. In the Type of Issue/Concern section, enter a keyword related to your issue or complaint. The system would display a list of issues related to the keyword entered. Choose a relevant FAQ. If the FAQ doesn’t solve your issue then select the button ‘No, I want to lodge my complaint’.

How to check the status of a grievance filed on the grievance redressal portal of GST?

To check the status of a grievance filed on the grievance redressal portal of GST, go to the Grievance Redressal Portal. Click on Check Ticket/Issue Status > Enter TRN > Submit.

How to check the status of Payment grievance on GST portal?

To check the status of Payment related grievance on the GST portal, go to Services > Payments > Grievance Against Payment (GST PMT 07).