What is Income Tax Grievance on the e-Filing portal?
The Income Tax Department (ITD) has introduced Grievance to address all the grievances under the income tax platform. It is a paperless mode of lodging complaints. Taxpayers can file their grievance application related to:
- Assessing Officer,
- e-Filing portal,
- Centralized Processing Centre (CPC),
- TDS Reconciliation Analysis and Correction Enabling System (TRACES),
- Directorate of Income Tax (Systems),
- National Securities Depository Limited (NSDL),
- Unit Trust of India (UTI) and
- SBI-refund banker.
Furthermore, this system ensures faster and timely resolution of problems of the taxpayers. Moreover, offline and online complaints are integrated into the central system to avoid duplicity. The system automatically assigns the complaint filed to a designated department. Additionally, taxpayers can track the status of their complaints and receive updates on them.
Types of Grievance
The following departments are available under this section:
- DIT (Systems)
Steps to File Income Tax Grievance Report
Follow steps 1 through 6 if you are an unregistered user and steps 7 through 12 if you are a registered user
- e-Filing Portal
Visit the e-Filing portal and scroll down to the footer and click on the Grievances option under the contact us section.
- Enter Details
Click on the “I have a PAN/ TAN” option if you have one or select the other option. Enter the number in the space provided and click next.
- Login to Account
If you select the first option, you will be redirected to the login page, enter the valid credentials and complete the login process.
- Submit a Grievance
You will moved to the submit a grievance page. Select the appropriate option from the options provided and submit the grievance details.
Once done, you will receive a success message on your screen and will also receive a transaction ID. You will also receive an email on your registered email ID.
Steps to Track or View Income Tax Grievance
- Select the option to View Grievance from the bottom of the e-Filing portal page
- Select the appropriate option and enter the details such as:
The CBDT aims to provide a solution to Taxpayer issues within 30 days after the complaint has received.
If you are not able to download the filed ITR form on the IT portal, taxpayers must file a grievance report. In such a case, you can navigate to grievance option from the footer of the IT website. Select the appropriate options from the dropdowns of department, category and sub-category. You can also add screenshots in the jpg or pdf format as further proof.
If the e-verify button is unresponsive on the IT portal, taxpayers must file a grievance report. In such a case, you can navigate to grievance option from the footer of the IT website. Select department as efiling and the category as verification of returns/forms and finally select the appropriate sub-category and submit the grievance with available screenshots.