The users receive a grievance reference number after registering for a grievance. They can use this number to track the status of their grievances. They can track the status by either logging into the e-Filing portal or without logging in.
Track Grievance Status
Follow steps 1 and 2 in case you are an unregistered user. Moreover, follow steps 3 and 4 if you are a registered user
- In Case of Unregistered User
Firstly, visit the Income Tax e-Filing Portal. Secondly, click on e-Nivaran > View Grievance Status
- Acknowledgement number
Enter the Grievance Acknowledgement Number and click on “Submit.”
Hence, you can view the status of your grievance under the “Grievance Resolution” section. There are various types of grievances that can be filed on the Income Tax e-Filing portal.
- In Case of Registered User
Click on e-Nivaran > Grievance Status
- Grievance acknowledgement
Enter the Grievance Acknowledgement Number or Assessment Year or Status and click on search.
You can track the status of the grievance filed by any of the three options mentioned above.
Once you click search, the results will be displayed in the following manner:
The user can also download the Grievance Request sent by clicking on the Acknowledgment Number. The document will be downloaded in the PDF format. They can also the document by clicking on the “View” option.
In order to facilitate fast-track taxpayer’s grievances and to ensure the earliest resolution to their complaints, the Income Tax department has launched a paperless method called ‘e-Nivaran’.
The CBDT aims to provide a solution to Taxpayer issues within 30 days after the complaint has received.
A grievance can be filed by steps:
1. Open the Income Department Tax Website and Login with your credentials
2. Go to ‘e-Nivaran‘ > ‘Submit Grievance‘
3. Fill the details mentioned in the page, upload supporting documents and fill your issue in ‘Grievance Description‘
4. Click on ‘Preview and Submit’