File A Grievance Application On The Income Tax e-Filing Portal

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Maharshi Shah

e-Nivaran
e-Nivaran Application
Grievance Form
Income Tax Account

The Income Tax Department (ITD) has introduced e-Nivaran to address all the grievances under a single platform. It is a paperless mode of lodging complaints. Taxpayers can file their grievance application related to:

  1. Assessing Officer,
  2. e-Filing portal,
  3. Centralized Processing Centre (CPC),
  4. TDS Reconciliation Analysis and Correction Enabling System (TRACES),
  5. Directorate of Income Tax (Systems),
  6. National Securities Depository Limited (NSDL),
  7. Unit Trust of India (UTI) and
  8. SBI-refund banker.

Furthermore, the e-Nivaran system ensures faster and timely resolution of problems of the taxpayers. Moreover, offline and online complaints are integrated into the central system to avoid duplicity. The system automatically assigns the complaint filed to a designated department. Additionally, taxpayers can track the status of their complaints and receive updates on them.

Types of Grievances
Here is the list of grievances that can be filed on the Income Tax e-Filing portal
Read More
Types of Grievances
Here is the list of grievances that can be filed on the Income Tax e-Filing portal
Read More

Steps to File e-Nivaran – Grievance Application on the Income Tax e-Filing portal

Follow steps 1 through 6 if you are an unregistered user and steps 7 through 12 if you are a registered user

  1. In Case of An Unregistered User

    Firstly, access the Income Tax e-Filing portal. Secondly, click on e-Nivaran > Submit Grievancee-Nivaran On e-Filing Portal

  2. Choose the appropriate option

    Select “Do not have PAN or TAN.” Hence, click on “Submit.”Income Tax Portal e-Nivaran - Submit Grievance

  3. Enter the required details

    Thus, click on the grievance option. The sections marked with a red asterisk are mandatory fields. Fill in all the required details. Finally, click on “Preview and Submit.”Income Tax Portal e-Nivaran Form

  4. Submit the form

    Click on submit after previewing the grievance form. If there are any changes that need to be made, then click on edit.Income Tax Portal Grievance Preview Form

  5. Verification page

    Therefore, you will be directed to a verification page. Enter the OTP received on the mobile number and E-mail ID which were entered during the time of raising the request. Click on validate.Income Tax Portal e-Nivaran Verification Page

  6. Success message

    Hence, you will receive a success message after the details are verified. You can also download the grievance form that you had filled. Furthermore, you can track the status of your grievance on the Income Tax e-Filing portal.Income Tax Portal e-Nivaran Success Message

  7. In Case of A Registered User

    Navigate to e-Nivaran > Submit GrievanceIncome Tax Portal e-Nivaran - Submit Grievance

  8. Grievance disclaimer

    A grievance disclaimer will pop-up, you will have to agree to it after going through the disclaimer. Click on “Agree.”Income Tax Portal e-Nivaran - Disclaimer

  9. Enter the required details

    Hence, fill in all the required details. The fields marked with a red asterisk are mandatory fields. Finally, click on the option “Preview & Submit.”Income Tax Portal e-Nivaran Form

  10. Submit the form

    Click on the “Submit” option.Income Tax Portal Grievance Preview Form

  11. Validate your mobile number and e-Mail ID

    Moreover, after clicking on submit, an OTP will be sent to the registered mobile number and E-mail ID. Enter both of them in the respective fields. Click on “Validate.”e-Nivaran Verification Page

  12. Success Message

    Hence, you will receive a success message after the details are verified.Income Tax Portal e-Nivaran Success Message

Therefore, you can choose the option to download the grievance form you had filled.

Know Your TAN
TAN (Tax Account Number) is a unique 10 digit issued by the Income Tax Department to every taxpayer. Search by name and know your TAN.
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Know Your TAN
TAN (Tax Account Number) is a unique 10 digit issued by the Income Tax Department to every taxpayer. Search by name and know your TAN.
Explore

FAQs

What is e-Nivaran?

e-Nivaran is a paperless mode of submitting complaints/grievances on the Income-tax e-Filing portal. It’s a much faster and effective system of getting solutions to taxpayers complaints.

How do I file a complaint against the Income tax e-filing portal?

An Individual can file a complaint against the Income-tax e-filing portal through e-Nivaran. e-Nivaran can help you file grievances related to the following topics:

1. Assessing Officer,
2. e-Filing portal,
3. Centralized Processing Centre (CPC),
4. TDS Reconciliation Analysis and Correction Enabling System (TRACES),
5. Directorate of Income Tax (Systems),
6. National Securities Depository Limited (NSDL),
7. Unit Trust of India (UTI) and
8. SBI-refund banker.

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