New Efiling Portal

e-Filing 2.0

New Income Tax Filing Features

File A Grievance Application On The Income Tax e-Filing Portal

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Maharshi Shah

e-Nivaran
e-Nivaran Application
Grievance Form
Income Tax Account

The Income Tax Department (ITD) has introduced e-Nivaran to address all the grievances under a single platform. It is a paperless mode of lodging complaints. Taxpayers can file their grievance application related to:

  1. Assessing Officer,
  2. e-Filing portal,
  3. Centralized Processing Centre (CPC),
  4. TDS Reconciliation Analysis and Correction Enabling System (TRACES),
  5. Directorate of Income Tax (Systems),
  6. National Securities Depository Limited (NSDL),
  7. Unit Trust of India (UTI) and
  8. SBI-refund banker.

Furthermore, the e-Nivaran system ensures faster and timely resolution of problems of the taxpayers. Moreover, offline and online complaints are integrated into the central system to avoid duplicity. The system automatically assigns the complaint filed to a designated department. Additionally, taxpayers can track the status of their complaints and receive updates on them.

Types of Grievances
Here is the list of grievances that can be filed on the Income Tax e-Filing portal
Read More
Types of Grievances
Here is the list of grievances that can be filed on the Income Tax e-Filing portal
Read More

Steps to File e-Nivaran – Grievance Application on the Income Tax e-Filing portal

Follow steps 1 through 6 if you are an unregistered user and steps 7 through 12 if you are a registered user

  1. In Case of An Unregistered User

    Firstly, access the Income Tax e-Filing portal. Secondly, click on e-Nivaran > Submit e-Nivaran On e-Filing Portal

  2. Choose the appropriate option

    Select “Do not have PAN or TAN.” Hence, click on “Submit.”Income Tax Portal e-Nivaran - Submit Grievance

  3. Enter the required details

    Thus, click on the grievance option. The sections marked with a red asterisk are mandatory fields. Fill in all the required details. Finally, click on “Preview and Submit.”Income Tax Portal e-Nivaran Form

  4. Submit the form

    Click on submit after previewing the grievance form. If there are any changes that need to be made, then click on edit.Income Tax Portal Grievance Preview Form

  5. Verification page

    Therefore, you will be directed to a verification page. Enter the OTP received on the mobile number and E-mail ID which were entered during the time of raising the request. Click on validate.Income Tax Portal e-Nivaran Verification Page

  6. Success message

    Hence, you will receive a success message after the details are verified. You can also download the grievance form that you had filled. Furthermore, you can track the status of your grievance on the Income Tax e-Filing portal.Income Tax Portal e-Nivaran Success Message

  7. In Case of A Registered User

    Navigate to e-Nivaran > Submit GrievanceIncome Tax Portal e-Nivaran - Submit Grievance

  8. Grievance disclaimer

    A grievance disclaimer will pop-up, you will have to agree to it after going through the disclaimer. Click on “Agree.”Income Tax Portal e-Nivaran - Disclaimer

  9. Enter the required details

    Hence, fill in all the required details. The fields marked with a red asterisk are mandatory fields. Finally, click on the option “Preview & Submit.”Income Tax Portal e-Nivaran Form

  10. Submit the form

    Click on the “Submit” option.Income Tax Portal Grievance Preview Form

  11. Validate your mobile number and e-Mail ID

    Moreover, after clicking on submit, an OTP will be sent to the registered mobile number and E-mail ID. Enter both of them in the respective fields. Click on “Validate.”e-Nivaran Verification Page

  12. Success Message

    Hence, you will receive a success message after the details are verified.Income Tax Portal e-Nivaran Success Message

Therefore, you can choose the option to download the grievance form you had filled.

Know Your TAN
TAN (Tax Account Number) is a unique 10 digit issued by the Income Tax Department to every taxpayer. Search by name and know your TAN.
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Know Your TAN
TAN (Tax Account Number) is a unique 10 digit issued by the Income Tax Department to every taxpayer. Search by name and know your TAN.
Explore

FAQs

What is e-Nivaran?

e-Nivaran is a paperless mode of submitting complaints/grievances on the Income-tax e-Filing portal. It’s a much faster and effective system of getting solutions to taxpayers complaints.

How do I file a complaint against the Income tax e-filing portal?

An Individual can file a complaint against the Income-tax e-filing portal through e-Nivaran. e-Nivaran can help you file grievances related to the following topics:

1. Assessing Officer,
2. e-Filing portal,
3. Centralized Processing Centre (CPC),
4. TDS Reconciliation Analysis and Correction Enabling System (TRACES),
5. Directorate of Income Tax (Systems),
6. National Securities Depository Limited (NSDL),
7. Unit Trust of India (UTI) and
8. SBI-refund banker.

Got Questions? Ask Away!

  1. Hey @TeamQuicko

    Can you tell me about ITD’s new ITR filing utility for AY 2021-22?

  2. Hey @HarshitShah

    To improve the tax filing process, the Income Tax Department has decided to do away with the excel and java-based utility and has launched a new offline JSON-based utility for the AY 2021-22. The new utility will help taxpayers import prefilled data and edit it before filing the income tax return (ITR).

    The taxpayers can download the pre-filled data from the income tax e-filing portal and fill in the rest of the data. This imported prefilled data can be edited to change basic information such as address and all. Currently, the utility can be used to file ITR1 to ITR 4. ITD has also released a step-by-step guide to using the utility.

    Hope this helps! :slight_smile:

  3. Is it possible to file ITR online without an account on the Income Tax e-filing portal?

  4. What should be done in case of discrepancies in actual TDS and TDS credit under Form 26AS?

  5. Hey @Amitabh_Verma

    It is mandatory to create an account on the Income Tax e-filing portal to file your ITR online. It is a hassle-free quicko process. One can register on the portal by providing relevant details such as user type, PAN, first name, surname, date of birth, and fill in the registration form.

  6. Hey @Niraj

    Many times mismatches and discrepancies in actual TDS and TDS credit under Form 26AS happen because of wrong information provided in the TDS return. One can approach the employer/deductor to file a revised TDS return after making the necessary corrections.

    The income-tax department allows an assessee to mention the reason for mismatch in the online portal in answer to a notice sent by them.

    Hope this helps! :slight_smile:

  7. Hi, actually I filed ITR 1(A.Y. 2013-14) due to notice served in Jan month.

    The ITR is pending for verification. Ask the options aren’t available for me client i.e Aadhar verification,evc etc. Only thing is I got my clients DSC. but option of DSC for e-verification is not showing. I can’t send CPC to Bengaluru since it will take time. How can I use DSC to e-verify my already filed return

  8. Hi @Arsheen

    The option to e-verify ITR using DSC is to be selected while filing. Once you have filed your ITR only option available for e-verification is EVC/Aadhar OTP or sending ITR V to CPC Bangalore. You have 120
    days from the date of e-Filing to e-verify your ITR.

    So if 120 days are not over you can send the signed ITR V to CPC Bangalore to get it e-verified and processed.

    Hope this helps :slightly_smiling_face:

  9. Hi @Sharath

    It is suggested to file ITR as NRI in India if you have trading transactions even if there are losses.
    If you do not file ITR then there are high chances of your PAN getting flagged by the IT department for non-filing of ITR.
    Also, If you file the ITR on time you can take benefit of carry forwarding the losses and setting off those losses against the profits in future years.

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