The Service Request facility is available to registered users on the e-Filing portal. With this facility, you can raise a request for refund reissue (in case of failure of refund reissued). Along with the refund reissue request, users can also file a condonation request under the service requests tab. In case of refund failure, taxpayer can submit a refund reissue request on e-Filing portal upon receiving communication from CPC. The most common reasons for refund failure are:
- Incorrect bank details,
- A wrong address of a residence,
- Name mismatch with the bank account holder,
- Expired cheque or bank account closure
Steps to Submit refund reissue request
- Visit e-Filing portal
Login to the e-Filing portal using the user ID and password.
- Refund Reissue
Post login, click on Services > Refund Reissue from the dashboard.
- New Refund Reissue Request
On the Refund Reissue page, the details and status of refund reissue requests you have raised is displayed. To create a new request for refund reissue, click Create Refund Reissue Request.
- Select the Record
On the Create Refund Reissue Request page, select the record for which you want to submit request of refund reissue and click Continue.
- Select the Bank Account
On the Select a Bank Account page, select the bank account where you would like to receive the refund and click Proceed to Verification.
- Success Message
After successful verification of the bank details, select your preferred option on the verification page. After successful e-Verification, a success message along with a Transaction ID will be displayed. Please keep a note of the Transaction ID for future reference. You will also receive a confirmation message on the email ID and mobile number registered with e-Filing portal.
If you have received an intimation from Income Tax Department or Refund Banker (SBI) that the processing of refund has failed, you can submit a Refund Reissue Request on the e-Filing portal. With refund reissue request service, taxpayer can raise request in e-Filing portal for re-issuance of refund.
Non-receipt of the refund could be due to any of the following reasons:
1. ITR not processed yet: If your e-filed return is not processed yet, then a refund will be issued once ITR is processed.
2. Return processed and no refund: If after the return is processed, if the income tax department determined no refund is due to you.
3. ITR processed but refund not reachable: If the refund is determined but the cheque/ ECS credit could not reach you. In that case, you need to submit a request for a reissue.
Authorized signatory / Representative assessee / ERIs can submit requests to raise a refund reissue request on behalf of the assessee.
Yes, you can submit a request for a refund for the previous years as well. While submitting a request you need to select a relevant assessment year for which you wish to make a request.
No. You can only proceed if your selected Bank Account is pre-validated. If your selected Bank Account is not Validated, you can pre-validate the Bank Account online through the e-Filing portal.