GST Portal: Steps to file Payment related grievance

A taxpayer can raise a grievance on the GST Portal to seek help from the GST department to resolve an issue. The grievances can be of two types – payment related grievance and other grievances. To file any other grievance, the taxpayer can use the grievance redressal portal.

The taxpayer can raise a payment related grievance (GST PMT-07) for the following matters:

  • The amount has been debited from bank account but the cash ledger is not updated
  • Issues related to NEFT or RTGS
For a payment related grievance, it is advisable to raise the grievance after 24 hours. The GST Portal automatically resolves most issues within 24 hours
Tip
For a payment related grievance, it is advisable to raise the grievance after 24 hours. The GST Portal automatically resolves most issues within 24 hours

Steps to submit payment-related grievance on GST Portal

  1. Go to the GST Portal

    Access the GST Portal and Login with your Credentials.

  2. Go to Services > Payments > Grievance Against Payment (GST PMT 07)

    On the home page of GST Portal, click on Services (on the toolbar). Under the Payments Section click on the Grievance Against Payment (GST PMT 07)

  3. The GST Portal auto-populates the details of the taxpayer. Enter the following details

    – If you have already filed a grievance and you are filing it again, enter the previous grievance ID in the Previous Grievance Number field
    – From the drop-down list, select the reason for grievance
    – Enter the name of the complainant
    – Enter the description of the grievance
    – Click the choose file button to upload any supporting documentation related to the grievance
    – Enter CPIN of the challan
    – Select the date on which amount was debited from the bank account
    – Enter the BRN i.e. Bank Reference Number

  4. Select the checkbox of Sign with Authorized Signatory’s PAN.

    After selecting the checkbox of sign, select the Authorized Signatory from the dropdown

  5. Submit the request using DSC or EVC

    Later on, to finish the process, submit the request using either DSC or EVC.

  6. Once you submit the request, a success message will appear with a Grievance Tracking Number.

    The taxpayer can check the grievance from the Enquire Status tab.

FAQs

What are the types of grievances available on GST portal?

A taxpayer can raise a grievance on the GST Portal to seek help from the GST department to resolve an issue.
The grievances can be of two types:

1. Payment related grievance
2. Other grievances

What payment related grievance can I raise on GST portal?

The taxpayer can raise a payment related grievance (GST PMT-07) for the following matters:

1. The amount has been debited from bank account but the cash ledger is not updated
2. Issues related to NEFT or RTGS

However, the officials suggest not to raise grievance under the following situations:
Please do not raise a grievance under the following conditions:
1. Before 24 hours of the debit of amount from the bank account
2. If the payment status is PAID and the amount is updated in Cash Ledger.
3. In the case of E-payment, payment not initiated from the GST Portal.
4. If Memorandum of Error (MoE) is raised against the CPIN.
5. Payment status is Failed and the amount is not debited from the bank account
6. In the case of OTC Payment, status is AWAITING BANK CLEARANCE and cheque/ Demand Draft is not realized.

Who can report grievances? Do I need to be a registered user of GST Portal for filing grievances?

Any registered taxpayer and any user who has been assigned Temporary ID can raise grievance for Payment related issues.

How can I file a Grievance/Complaints on the GST Portal?

You can file a Grievance/Complaint on the GST Portal by going to the Services > User Services > Grievance / Complaints and Submit the grievance form thereafter.

Check the status of the Grievance filed on GST Portal

A taxpayer can file a payment related grievance from his account on the GST Portal. All other grievances can be filed from the grievance redressal portal. The taxpayer who has filed a complaint on the GST Portal can check the status using the Grievance Tracking Number.

Steps to check the status of a payment-related grievance under GST Portal

  1. Go to the GST Portal

    Access the GST Portal and Login with your Credentials.

  2. Go to Services > Payments > Grievance Against Payment (GST PMT 07)

    On the home page of GST Portal, click on Services (on the toolbar). Under the Payments Section click on the Grievance Against Payment (GST PMT 07)

  3. Click on the tab Enquire Status and Enter the Grievance Number or Date Range.

    Click on the option to search.

  4. The search results will appear on the screen

    – If you searched using grievance number, details of the filed grievance will appear
    – If you searched using a date range, all the filed grievances between the entered dates will appear on the screen along with the grievance number

  5. Following details are displayed on the screen

    Grievance Number – unique number issued for each grievance filed
    Raised On – the date on which the grievance was filed on the GST Portal
    Grievance Type – the type of grievance filed
    Status – Submitted or Resolved
    Remarks – Any note or comment related to the grievance

To view the details of grievance filed, click on the hyperlink on the Grievance Number

GST Application Status: Track GST Number Status using ARN
GST Application Reference Number or ARN is generated after GST Registration Application. Track GST Application Status for GST Number or GSTIN using ARN.
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GST Application Status: Track GST Number Status using ARN
GST Application Reference Number or ARN is generated after GST Registration Application. Track GST Application Status for GST Number or GSTIN using ARN.
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Steps to check the status of a grievance filed on grievance redressal portal

1. Go to the Grievance Redressal Portal

2. Click on Check Ticket/Issue Status

3. Enter TRN i.e. Ticket Reference Number which was generated when the grievance was earlier filed

4. Enter the captcha and click on Search. The ticket details are sent to the registered email address

Search GST Number By PAN
Search GST number or GSTIN (GST Identification Number) details online using the PAN Number. GST Number or GSTIN is a unqiue 15 digit PAN based number allotted after GST Registration.
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Search GST Number By PAN
Search GST number or GSTIN (GST Identification Number) details online using the PAN Number. GST Number or GSTIN is a unqiue 15 digit PAN based number allotted after GST Registration.
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FAQs

How can I file a Grievance/Complaints on the GST Portal?

You can file a Grievance/Complaint on the GST Portal by going to the Services > User Services > Grievance / Complaints and Submit the grievance form thereafter.

How to check the status of Payment grievance on GST portal?

To check the status of Payment related grievance on the GST portal, go to Services > Payments > Grievance Against Payment (GST PMT 07).

How to check the status of a grievance filed on the grievance redressal portal of GST?

To check the status of a grievance filed on the grievance redressal portal of GST, go to the Grievance Redressal Portal. Click on Check Ticket/Issue Status > Enter TRN > Submit.

www.gst.gov.in: All about the GST Portal

GST Portal i.e. www.gst.gov.in is the GST website of the government of India. On the GST Portal you can register for GST, file GST Returns, view input tax credit, apply for refunds, apply for cancellation, search GSTIN etc.

GST Application Status: Track GST Number Status using ARN
GST Application Reference Number or ARN is generated after GST Registration Application. Track GST Application Status for GST Number or GSTIN using ARN.
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GST Application Status: Track GST Number Status using ARN
GST Application Reference Number or ARN is generated after GST Registration Application. Track GST Application Status for GST Number or GSTIN using ARN.
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Using GST Portal before logging into an account

Home Page

GST Number Search: Verify GST Number or GSTIN online
Enter GST number or GSTIN (GST Identification Number) and verify GST details online. GST Number or GSTIN is a unqiue 15 digit number allotted after GST Registration.
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GST Number Search: Verify GST Number or GSTIN online
Enter GST number or GSTIN (GST Identification Number) and verify GST details online. GST Number or GSTIN is a unqiue 15 digit number allotted after GST Registration.
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Services

GST Law

Here you can access the Act, Rule, Amendment, Notifications etc relating to GST Law issued by Central and/or State Government from the websites of Centre and State respectively through the links provided

Downloads

  • Offline Tools – Download the offline tools to file GST Return
  • Proposed Return Documents – Return formats of new GST Return

Search Taxpayer

  • Search by GSTIN/UIN – option to search a taxpayer using GSTIN or UIN
  • Search by PAN – option to search a taxpayer using PAN
  • Search Composition Taxpayer – option to search a taxpayer who has opted in or opted out of composition scheme. It can be searched using GSTIN/UIN or State

Help

  • System Requirements – for using GST Portal, for using DSC, for installing web socket installer
  • User Manuals, Videos and FAQs – content in form of training kits, quick videos, user manuals and FAQs to explain the GST Law and GST Compliances
  • GST Media – connects to the Youtube channel of GSTN i.e. Goods and Services Tax Network
  • Site Map – site map of the entire GST Portal
  • Grievance Redressal Portal – taxpayer can raise a complaint regarding problems faced by them while working on the GST Portal

E-Way Bill System

Information page regarding the e-way bill system under GST. Use of e-way bill, modes of generating e-way bill, contents of e-way bill, validity of e-way bill. It also provides links to visit the E-Way Bill Portal and related content.

New Return Trial

  • New Return Prototype – prototype of offline tool to file new GST Returns to allow taxpayers to learn about the new return and get feedback on it
  • Offline Tools for New Return – link to download the offline utility to file New GST Returns and instructions to use the same
  • Top Suggestions and Feedback – displays a list of top contributors who have given good suggestions and feedback

FAQs

What services are provided on GST portal?

Once the user is logged into www.gst.gov.in following are the services available to the user:

1. Application for Registration for Normal Taxpayer, ISD, Casual Dealer
2. Application for GST Practitioner
3. Opting for Composition Scheme (GST CMP-02)
4. Stock intimation for Composition Dealers (GST CMP-03)
5. Opting out of Composition Scheme (GST CMP-04)
6. Filing GST Returns
7. Payment of GST
8. Filing Table 6A of GSTR-1 (Export Refund)
9. Claim Refund of excess GST paid (RFD-01)
10. Transition Forms (TRAN-1, TRAN-2, TRAN-3)
11. Viewing E-Ledgers
12. Furnish Letter of Undertaking(LUT) (RFD-11)

Apart from the above-mentioned services, browsing notices received, filing ITC forms, and engage/disengage GST practitioner are some of the other services provided by the GST Portal/GSTN.

What are the system requirements to install the emSigner application?

A user needs the emSigner software to sign online documents on the GST Portal.
The pre-requisites for installing the emSigner are provided as below:
1. Windows 32 / 64 bit OS
2. Java 1.6 JRE 1.6.0_38+, Java 1.7, Java 1.8
3. Windows: Admin access to install the emSigner component
4. Any one of the following ports should be free- 1585, 2095, 2568, 2868, 4587

How can I recover my GST ID and password without email?

Follow these steps to recover GST ID:
1. Login to GST Portal and log in
2. Click on Forgot Username at the bottom of the page
3. Submit your GST Registration Number (GSTIN) or any Provisional ID or UIN. Click on Generate OTP
4. Enter the OTP received
5. You shall receive your User ID in your e-mail

How do I find the GST number of a company by its name?

It’s not possible to find GSTIN using the name of the taxpayer/business. It can be mainly done by either searching through GSTIN or UIN of the business or by entering the PAN of the taxpayer/business.

Grievance Redressal Portal for GST: Steps to file a grievance

A taxpayer can raise a grievance on the GST Portal to seek help from the GST department to resolve an issue. To submit a grievance related to payment, a request for payment related grievance should be submitted. For any other issue, a grievance can be submitted on the Grievance Redressal Portal.

The grievance redressal portal is designed to lodge complaints about issues faced by taxpayers. Instead of sending an email to the helpdesk, the taxpayer can submit a grievance to get a faster solution to his problem.

Steps to report an issue or complaint on the GST Portal

  1. Go to the Grievance Redressal Portal

    Access the Grievance Redressal Portal and Log in with your credentials.

  2. Click on Report Issue/Complaint

    On the left hand side column, click on the Report Issue Icon.

  3. In the Type of Issue/Concern, enter a keyword related to your issue or complaint

    The system would display a list of issues related to the keyword entered.

  4. Select the exact issue. The system will display FAQs and help content related to the issue selected

    You can refer the content and FAQs to search for the solution to your problem

  5. If the FAQs do not solve the problem, select the button ‘No, I want to lodge my complaint’.

    In case the present FAQs on the GST Portal doesn’t solve your problem, click the ‘No i want to Lodge my Compliant’ Button.

  6. Enter the details of the issue:

    GSTIN i.e. GST Identification Number or ARN i.e. Acknowledgement Reference Number or TRN i.e. Temporary Reference Number
    – First Name and Last Name
    Mobile Number and Email
    Description of the issue in 500 words

  7. Click on choose file to upload a supporting document related to the grievance

    Hence, it is important to have the supporting documents for filing Grievance. Enter the captcha and click on Submit

  8. A success message will appear on screen with a TRN i.e. Ticket Reference Number.

    The taxpayer can track the status of the ticket using the TRN.

FAQs

How to report an issue or complaint on the GST Portal?

For reporting an issue or complaint on the GST Portal, click on Report Issue/Complaint. In the Type of Issue/Concern section, enter a keyword related to your issue or complaint. The system would display a list of issues related to the keyword entered. Choose a relevant FAQ. If the FAQ doesn’t solve your issue then select the button ‘No, I want to lodge my complaint’.

How to check the status of a grievance filed on the grievance redressal portal of GST?

To check the status of a grievance filed on the grievance redressal portal of GST, go to the Grievance Redressal Portal. Click on Check Ticket/Issue Status > Enter TRN > Submit.

How to check the status of Payment grievance on GST portal?

To check the status of Payment related grievance on the GST portal, go to Services > Payments > Grievance Against Payment (GST PMT 07).

GST Portal : Applications and Their ARN

A registered GST user can view their applications on the GST Portal. In order to do so, they have to sign in to the GST portal using their credentials. Users cannot view all of their submitted applications by entering the submission date on the “My Applications” page. It is mandatory for the user to choose the “Application Type.” This means that the user can view one type of application of a particular submission period at once.

GST Portal: Applications and Their AR
A registered GST user can view their applications on the GST Portal. In order to do so, they have to sign in to the GST portal using their credential
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GST Portal: Applications and Their AR
A registered GST user can view their applications on the GST Portal. In order to do so, they have to sign in to the GST portal using their credential
Read Answer

Steps to View the Applications in GST Portal

  1. Access the GST Portal.

    Firstly, log in to the GST Portal using valid credentials.

  2. Click on Services > User Services > My Applications

    Clicking ‘Service’ will toggle a menu. Click on ‘User Services’ and then ‘My Applications’

  3. The “My Applications” page is displayed. Select the Application Type from the drop-down list.

    Note: This field is mandatory.

  4. Additionally, select the submission period from the calendar given.

    Note: This field is not mandatory.

  5. Search option

    Finally, click on the option to search.

The result is displayed as per the search criteria. Click on the ARN hyperlink you want to open.

GST Portal – List of Applications

We move to the “Case Details” page. You can click on the tabs on the left side of the page to view or download the related details.

FAQs

What is ARN number in GST?

ARN i.e Application Reference Number is a sort of an acknowledgment number issued by GSTN system portal to the taxpayers who have successfully submitted their application after completing the full process

How to check GST Registration Status- ARN application

– Go to the GST Portal
– Register with your details
– Click ‘Services’ > ‘Registration’ > ‘Track Application Status’
– Enter the ARN you received
– Enter captcha code and click om search

Can we use ARN number instead of GST?

No. ARN cannot be used in the replacement of the GST number. ARN and GST numbers are meant for two different purposes. They can’t be used interchangeably.

GST Portal: View Submissions

The GST Portal provides its users with an option to view all the submissions and responses. These submissions and responses to queries submitted to the tax authorities are available at one location on the GST Portal. Moreover, the details of these submissions are displayed in chronological order. The order is as follows:

  1. ARN (Application Reference Number)
  2. Submission Date
  3. Form No./Description
  4. View/Download

The previous submissions/responses are also available on the GST Portal. Furthermore. these are available on the GST database for a 5 tax-period. The tax-period indicates the Financial Year.

Steps to View User Submissions in GST Portal

  1. Go to the GST Portal

    Access the GST Portal Login Page and Login using your Credentials.

  2. Additionally, click on Services > User Services > View My Submissions

    To View My Submissions, click on Services and then Click on User Services.

  3. Select the relevant Form number.

    Select the appropriate from the “Form No.” drop-down list.

  4. Secondly, select the appropriate date

    Now,from the calendar under the “Submission Period” category, select the appropriate date.

  5. Finally, click on the “Search” option.

    You can then download the Form.

As mentioned above, the user can specifically search for an application by selecting the Form No. from the drop-down list. Additionally, users can also View/Download the documents.

GST Number Search: Verify GST Number or GSTIN online
Enter GST number or GSTIN (GST Identification Number) and verify GST details online. GST Number or GSTIN is a unqiue 15 digit number allotted after GST Registration.
Explore
GST Number Search: Verify GST Number or GSTIN online
Enter GST number or GSTIN (GST Identification Number) and verify GST details online. GST Number or GSTIN is a unqiue 15 digit number allotted after GST Registration.
Explore

FAQs

How do I edit a saved GST application?

The following are the steps to edit a saved GST application:
1. Go to GST Portal home page and Login with your Credentials
2. On the Dashboard, go to “My saved Applications”
3. Click on Edit
4. Make the necessary changes to your application
5. Submit

Can we find Address from GST number?

The Government doesn’t allow individuals to search geographical addresses through GSTIN. However, one can get to know the state in which the number is registered.

How do I verify GSTIN?

To verify an Individual’s GSTIN, you can use Quicko’s GST verification tool. However, one can partly verify the GSTIN if the digits between 3-10 matches with a vendor’s PAN.