What Are The Types Of e-Nivaran Grievances On The Income Tax e-Filing Portal

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Maharshi Shah

e-Nivaran
Grievance Types
Income Tax Account

e-Nivaran is a section on the Income Tax e-Filing portal where the taxpayers can submit their grievance. Hence, the complaints filed are monitored by the Income Tax officers. Moreover, they make sure that the complaints are resolved at the earliest. Additionally, the complaints can be transferred to the concerned sub-department through this portal.

e-Nivaran : Submit Grievance Application
Here are the steps to submit your grievance application on the Income Tax e-Filing platform
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e-Nivaran : Submit Grievance Application
Here are the steps to submit your grievance application on the Income Tax e-Filing platform
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The categories covered under the e-Nivaran portal are as follows:

  1. Assessing officer or Supervisory hierarchy
  2. Centralized processing center for ITR (CPC-ITR)
  3. Centralized processing center for TDS returns (CPC-TDS)
  4. e-Filing Website Team
  5. SBI – Refund Banker
  6. NSDL
  7. UTIITSL
  8. Directorate of Systems
Track Application Status of Grievance
Here are the steps to track the status of the grievance application
Read More
Track Application Status of Grievance
Here are the steps to track the status of the grievance application
Read More

Types of Grievance under e-Nivaran

  1. Assessing Officer or Supervisory Hierarchy
    • Processing not completed
    • Refund not received
    • Rectification pending with assessing officer
    • Incorrect outstanding demand to be created by assessing officer
    • Appeal effect order not received
    • Misc. Application pending
    • PAN related application
    • Pending with RCC user
    • Transfer to AO-TDS
    • Others
  2. Centralized Processing Center For ITR (CPC-ITR)
    • ITR-V
    • Processing
    • Refund
    • Rectification
    • Communication
    • Demand
    • Others
  3. Centralized Processing Center For TDS Returns (CPC-TDS)
  4. e-Filing Website Team
    • Registration
    • Profile
    • Filing of Returns/Forms
    • Verification of Returns/Forms
    • Password
    • e-Proceedings
    • Others
  5. SBI – Refund Banker
    • Refund credit in the wrong account
    • Refund order paid but not credited in assesses account
    • Payment is taken other than the original assessee
    • Others
  6. NSDL
    • PAN application rejected by ITD/asked for confirmation or photocopy
    • Allotment of the same PAN to different person/entity,
    • Discrepancy letters of PAN applications,
    • Issues related to online PAN applications in terms of receipt of documents
    • Issues related to logistics (delivery of PAN card)
    • PAN applications which are not uploaded to NSDL e-Gov central system
    • Digitalization errors in PAN applications
    • Aadhaar seeding
    • Others
  7. UTIITSL
    • Allotment of the same PAN to different person/entity
    • Discrepancy letters of PAN applications
    • Digitalization errors in PAN applications
    • PAN card returned undelivered by the postal authorities
    • Non-receipt PAN card
    • Aadhaar seeding
    • Others
  8. Directorate of Systems
    • PAN related technical issues
    • Tax payment (OLTAS) related technical issues
    • Refund banker (SBI) related matters
    • Assessment related technical issues
    • National website-related
    • Letter for non-filing of return or information mismatch is not correct
    • Others
Track Application Status of Grievance Filed prior to August 2016
Here are the steps to track the status of the grievance application filed prior to August 2016
Read More
Track Application Status of Grievance Filed prior to August 2016
Here are the steps to track the status of the grievance application filed prior to August 2016
Read More

FAQs

What is e-Nivaran?

e-Nivaran is a paperless mode of submitting complaints/grievances on the Income-tax e-Filing portal. Furthermore, it’s a much faster and effective system of getting solutions to taxpayers’ complaints.

How do I file a complaint against the Income-tax e-filing portal?

An Individual can file a complaint against the Income-tax e-filing portal through e-Nivaran. Additionally, e-Nivaran can help you file grievances related to the following topics:
1. Assessing Officer,
2. e-Filing portal,
3. Centralized Processing Centre (CPC),
4. TDS Reconciliation Analysis and Correction Enabling System (TRACES),
5. Directorate of Income Tax (Systems),
6. National Securities Depository Limited (NSDL),
7. Unit Trust of India (UTI) and
8. SBI-refund banker.

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